Refund policy

In effect from 21 October 2026. This policy is part of the Terms of Service and covers the paid services of Fox, the agent of Fox021. The services are provided by Foxgid, Inc..

Questions about a payment or a refund: support@fox021.com.

What you pay for

Every paid service is a one-off digital service: the concept and Go to market. A concept change is a new deep analysis and is paid as a concept. Current prices are on the Pricing page and in the product before you pay. Card payments carry no subscription and no recurring charge: nothing is taken from your card on a schedule.

On the website you pay by card in US dollars. Stripe, Inc. processes the payment on its hosted Checkout page, where the seller is shown as FOX021, and the card statement shows FOX021.COM, followed by the product, e.g. FOX021.COM* CONCEPT or FOX021.COM* PACKAGE. Inside Telegram you pay with Telegram Stars.

When we refund

Duplicate charges

Charged twice for the same service? We refund the extra charge in full.

Purchases you have not started

You get the full amount back on request for any purchase you have not used yet.

Services that have started

The agents start working as soon as the payment goes through. For that reason a concept (a concept change included) or a full project that has started running is not refundable because you changed your mind. We refund it when we failed to deliver it: the run stopped before its first result and could not be started again, or the result lacks what the Terms of Service promise for that service.

When a run fails before its first result, we first return the purchase to your account, so you can start it again at no cost. Prefer the money back? Ask us and we refund it.

Purchases with a promo code

A purchase at a promo code’s discount is refunded in the amount you paid; the code is not given back. A service received with a free promo code is returned under the same rules as a bought one — without money: an unused free service may be withdrawn.

The guarantee on the full project

The full project carries the guarantee “We get you to 1”: a live landing page, two weeks of posts and the banners, or the full project refunded in full. It holds while you take part — you answer Fox’s questions and make the project’s decisions. If a question or an approval waits for your answer for 5 business days in a row, or you decide not to go on, the guarantee no longer applies; the other rules on this page still do. Ask for a refund under the guarantee within 2 weeks of the purchase; after that a refund under the guarantee cannot be asked for. The details are in the Terms of Service.

How to ask for a refund

Write to support@fox021.com within 14 days of the charge; under the full project’s guarantee, within 2 weeks of the purchase. In the Telegram bot the /paysupport command works too. Please include:

• the email you used at checkout, or your Telegram account;
• the date and the amount of the charge;
• what you bought and what went wrong.

Should we refuse a refund, we explain why.

How the money comes back

• Card payments go back to the same card through Stripe. Depending on your bank, the refund reaches your card account within 5 to 10 business days.
• Stars payments go back to your Telegram balance in Stars.
• You get back the amount you paid, in the currency you paid in.

Disputes and chargebacks

Please write to us before you open a dispute with your bank: most problems are solved within a day. Disputes and chargebacks are handled with Stripe: we answer each one through Stripe with the order’s records, showing what was bought, when the work started and what was delivered. Any disputed purchase you have not used yet is withdrawn from your account.

Changes to this policy

Changes apply to payments made after they take effect. Payments already made stay under the version in force when they were made.